Customer Support

Comprehensive guides, advanced tools, and reliable solutions designed to ensure your shipments are handled with maximum security and efficiency — giving you peace of mind and ensuring every delivery arrives exactly on time.

Packaging Guidelines

Box Packaging

  • Double-walled corrugated cardboard.
  • Water & rain proof facilty for every carton.

Volumetric Formula : L × W × H / 5000

Pallet Packaging

  • Items tightly shrink-wrapped
  • No overhang beyond pallet edges

Volumetric Formula : L × W × H / 5000

Wooden Packaging

  • ISPM 15 certified treated wood
  • Handles chemicals, liquids, and machinery.

Volumetric Formula : L × W × H / 6000

Calculate Your Shipment Weight

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Frequently Asked Questions

What regions does SBC Express cover for its international courier services?

SBC Express provides global coverage, connecting businesses and individuals across continents for efficient and reliable international shipping.

How does SBC EXPRESS ensure the security of shipments in its Dhaka Airport Warehouse?

Our Dhaka Airport warehouse employs advanced security measures, including surveillance systems and strict access controls, to ensure the secure handling of all shipments.

What sets SBC EXPRESS apart in terms of customs clearing services?

SBC Express stands out in customs clearing by having an expert team well-versed in navigating complex regulations, ensuring smooth import and export processes for our clients.

Can SBC EXPRESS accommodate special requirements for unique cargo in its Air and Ocean Freight Services?

Yes, SBC Express tailors its Air and Ocean Freight services to meet diverse shipping needs, accommodating special requirements and ensuring the safe transportation of unique cargo.

What is Express Cargo?

“Express Cargo” typically refers to a specialized and expedited shipping service designed for the swift and timely transportation of goods and parcels. Express cargo services prioritize quick delivery, often providing faster transit times compared to standard shipping options. These services are commonly utilized in the courier and logistics industry, facilitating rapid movement of packages for businesses and individuals who require prompt and reliable deliveries. Express cargo services often involve features such as real-time tracking, secure handling, and efficient customs clearance to ensure the expedited and secure transportation of goods from the point of origin to the final destination.

Delivery Order Fee (D/O Fee) / Destination Service Charge (DSC) on import shipments.

You are aware that our Delivery Order Fee (D/O Fee)/ Destination Service Charge (DSC) have remained unchanged for the last eight (8) years since 2014. During this long period, due to increase in the price of water, gas, electricity, gasoline, diesel, etc., the costs of running the business have increased several times, while the Delivery Order (D/O) fee of the Freight Forwarders have not been increased. More recently, the unprecedented price hike of gasoline and diesel prices on 6 August 2022, have resulted in a significant increase of not only the cost of transportation, but also the overall cost of doing business, leaving us with no option but to increase the D/O charges. Basing on the above-mentioned reality and your opinion, it was decided in the 5th Meeting of the Board of Directors (BOD) of BAFFA, held on 21 August 2022, to implement the following revised Delivery Order Fee (D/O Fee)/ Destination Service Charge (DSC) with effect from 01 September 2022. The revised D/O fee is a maximum of Tk.5,500.00 (Taka five thousand and five hundred) only per HAWB/HBL, as negotiated between the member and the customer/consignee/importer. In case of sea freight, if the number of containers in one HBL is more than three (3), then an additional D/O fee of Tk.1,000.00 (Taka one thousand) only per container shall apply. In case of Consolidation, Master Co-loader submitting IGM shall get fifty percent (50%) of the total D/O fee collected against each HBL/HAWB. The Freight Forwarder (co-loader) will get the remaining fifty percent (50%) per HBL/HAWB. If more than 1 (one) Freight Forwarder (co-loader) is involved, then the portion/amount of D/O fees of Freight Forwarders, against each HAWB/HBL, will be shared equally among all Freight Forwarders involved. Any other charges like Status Change, Documentation Fee, CFS Charge, or any other charges under any head, shall NOT be collected from importers/customers. VAT (Value Added Tax) at the rate fixed by the Government, shall be collected from the importers on top of D/O charge (except for 100% export-oriented goods that are exempted by the Government) and same be deposited to respective VAT Office.